Send us an email at firstname.lastname@example.org or call us on +44 1572 869462 to process your order over the phone.
Most products will be dispatched on the same day as the transaction is completed or on the next working day if the purchase is made after 2pm GMT. Some products have a longer lead time which will be indicated on the product page or at time of ordering. If you purchase “next day” service on an item with a longer lead time, we will send it by the “Next Day” service as soon as we receive the item in stock. This express service is still the faster option.
Yes, our packaging is completely discreet and is shipped in plain unbranded packaging to protect it and to ensure your privacy. Only our return address is shown with the Company name as MIOD Ltd.
Yes, you can. As recorded deliveries have to be signed for, you may prefer to give Mio Destino a different delivery address other than your home address such as a workplace, if permissible, or a friend’s house. You can save these addresses for future orders.
Yes, you can. Please let us know that you would like this done and tell us which address gets the present and which the receipt.
If you require a delivery as a matter of urgency, Mio Destino can provide a 'Same Day' courier service on the UK mainland, time permitting. Customers must call or email Mio Destino to request same day delivery and to make payment for such delivery, prior to dispatch.
Mio Destino seeks to arrange delivery to you as quickly as possible and the vast majority of our products go out on the date of payment. However, we cannot guarantee that you will receive your products within any particular time period, we will endeavour to ensure you receive your gift as soon as feasible.
You will be responsible for payment, if required, of all sales, use, property and value-added taxes, customs charges and duties, or other taxes related to any order or item(s) supplied, except for taxes based solely on Mio Destino's net income. If we are required to pay any such taxes, then such taxes shall be billed to and paid by you.
If you live outside the EU, you may be charged with customs duties. Most countries have duty levels allowing you to import up to about $200 USD. However, there are exceptions, where governments impose quite high import duties including Canada, Scandinavian countries and South Africa. You will be responsible for any import duties so please check with your internal Customs office.
If your order has been sent via a tracked service please check the status with the relevant carrier. Check if you have a text message, email or attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office, delivery depot or you may need to arrange redelivery. Also check with your neighbours to see if they have accepted the parcel on your behalf. If you still can't find your parcel, please email us at email@example.com.
If this is the case we apologise and we would like to sort out the issues with your order. Please contact the customer care team at firstname.lastname@example.org, they will advise you on how to proceed.
You have 30 days from receipt of your item to return your Mio Destino purchase. During the Christmas period we will accept any order purchased, subject to the above exclusions, from 15th November to be returnable until January 15th of the following year.
On the back of your invoice will be the returns information, simply fill in the form and return it with your purchase. If you have misplaced the invoice, simply send your item, with your name and full contact details and your requirements, to the relevant Returns Depot:
UK & Rest of World Returns (except USA)
Mio Destino Returns
2 Pillings Road, Unit 2
LE15 6QF, UK
Mio Destino Returns
866 E. Tyson Court